UNIX

• Oracle Corporation, Redwood Shores, CA
  Wrote Java and Web Plug-in chapters for a UNIX video developer's guide using FrameMaker for UNIX
  • Wrote Java and JavaScript tutorials, commented code samples, and published the API
  • Installed and ran applications, interviewed developers, customer support, and QA SMEs

• RSA Security Inc., San Francisco, CA
  Updated Java and C administration and runtime chapters for this Web-based security product
  • Worked with developers and QA to update C and Java API classes, methods and code examples
  • Added sections in the C and Java chapters of the Developer's Guide describing the new functionality added in the 5.0 and 5.01 releases
  • Worked closely with developers to upgrade Javadoc comments

• Verity, Inc., Sunnyvale, CA
  Produced various deliverables for Verity's K2 and Ultraseek search engines
  • Wrote two new Java chapters, wrote Java code samples, and edited Javadoc comments in source code
  • Updated existing Java and C SDKs, including API reference materials

• Progress Software Corporation, Apptivity Division, Newark, CA
  Created developer documentation for 100% Java N-tier client/server development suite
  • Created and modified tutorial, developer's guide, installation guide, deployment guide, online help, wizards and release notes for beta, point and major releases
  • Subject matter included JDBC database access, Enterprise JavaBeans, JavaBeans, data objects, server functionality, installation, deployment and CORBA
  • Used FrameMaker, RoboHELP, HomeSite, PaintShop Pro and SnagIt on Windows

• Fujitsu Software Corporation, San Jose, CA
  Responsible for the six-book documentation set for the RMI and CORBA versions of i-Flow, a 100% Java-based business process automation engine
  • Generated API reference guides from source code using Javadoc's MIF Doclet extension, then created FrameMaker books from the MIF files for print and PDF deliverables
  • Revised developer, administration, installation, user and integration adapter guides for major and point releases
  • Revised architecture white paper, tutorial, brochure, corporate backgrounder, data sheet, FAQ, code samples, press releases and release notes
  • Edited and contributed to the design of the EJB specifications for the J2EE-based version of i-Flow
  • Edited Javadoc comments in source code
  • Handled all aspects of relationships with printing vendors

• Aviatis Corporation, Campbell, CA
  • Wrote a Java SDK for meta model-based software that enables data exchange between data sources with dissimilar formats
  • Interviewed engineers and read code to determine system functionality

• Electric Classifieds, Inc., San Francisco, CA
  Created developer documentation for a UNIX-based Internet electronic commerce application that used Netscape's NSAPI and a Perl library interface to an Oracle 7 database
  • Interviewed engineers and read code to determine system functionality
  • Wrote programmer reference materials, including functional diagrams

• Stealth Startup, Northern CA
  Worked on various assignments for this ASP-based software company
  • Documented XML configuration procedures
  • Delivered IT architecture design document for a large manufacturing client under tight deadline
  • Wrote a complex functional and design specification gap analysis report for a large financial services client, also under tight deadline
  • Documented their web hosting IT architecture in a white paper and a PowerPoint presentation
  • Provided constructive feedback on security issues, product development lifecycles and user interface design
  • Analyzed Processional Services' timesheet and resource management processes and gaps; researched and recommended a customizable web-based software solution to address their needs
  • Updated monthly PowerPoint presentations for the Board of Directors
  • Participated in client conference calls and WebEx meetings

• CMP Publications, Inc., Manhasset, NY
  • Wrote an article on outsourcing Web hosting services for Network Computing magazine
  • Included a sidebar discussing procedures for troubleshooting slow server and network response

• Loudcloud, Inc. (Opsware), Sunnyvale, CA
  • Wrote a technical white paper on designing Web architectures that scale. Topics included designing multi-tiered systems, separating the presentation and application layers, horizontal and vertical scaling, caching, queuing user requests, connection pooling, session management, database issues, logging, monitoring and benchmarking
  • Wrote a detailed overview of Opsware, the data center operation's software infrastructure
  • Made developmental edits to existing white papers for delivery to CEOs of vendor partners
  • Developed collateral for the vice president of R&D including writing bio, collaborating on outline of speech for Oracle AppsWorld and editing press release
  • Worked with legal department to develop legal guidelines for internal and external white papers
  • Assisted with the redesign of the research department's intranet site
  • Rewrote job descriptions for research engineers and senior research engineers
  • Rewrote R&D department's extended mission statement
  • Mentored department's writers and editors

• Sun Microsystems, Inc., Menlo Park, CA
  Designed HTML online help for the Sun Internet Mail Server using WebWorks Publisher
  • Programmed WebWorks Publisher to generate HTML pages from FrameMaker documents
  • Linked the HTML pages to a table of contents, an index, and cross-references

• Whittaker Communications (Hughes Communications), Santa Clara, CA
  Authored online help for UNIX-based ATM network management software using RoboHELP
  • Led the effort to redesign the user interface
  • Worked with developers and testers to debug the software
  • Generated a printed manual using RoboHELP's Export Documentation feature

• nCUBE Corporation, Foster City, CA
  Used FrameMaker on UNIX to make major modifications to two releases of a four-book doc set for system administrators running the Oracle Video Server on the nCUBE platform

• GlobalCenter, Cupertino, CA
  Wrote a UNIX billing system administration guide for this Internet service provider
  • Interviewed billing system programmers and accountants
  • Documented existing billing procedures and made recommendations for improvements

• Deloitte and Touche, Toronto, Canada
  Documented an Oracle Financials accounting system for a division of the Dow Chemical Company
  • Interviewed the division's treasurer, auditor and controllers to determine business rules
  • Defined additional business rules in consultation with Oracle subject matter experts

• Kaiser Permanente, Oakland and Walnut Creek, CA
  Designed and wrote training and reference materials and designed and implemented an online help prototype for a custom installation of TesserAct human resources software

• Advanced Research, Inc., Chattanooga, TN
  As a Registered FrameMaker Trainer, taught the beginning, intermediate, and advanced FrameMaker training classes

• FISI Madison, Nashville, TN
  Created training materials for a Windows insurance company application using FrameMaker
  • Interviewed application designers, programmers, other SMEs to determine business rules
  • Designed and wrote training materials and delivered under tight deadline
  • Taught two classes using these materials

• NYNEX Business Centers, Nashville, TN
  Trained corporate and university clients on software for IBM and Macintosh computers including Word, PageMaker, QuarkXPress, Excel, Lotus 1-2-3, Windows and DOS

• Software Development Forum, San Jose, CA
  • Wrote an article for the monthly newsletter covering the talk by their dinner speaker, Steve Westly, eBay's VP of Marketing and Business Development
  • Available online at www.techwriter.com/ebay.html

  Programming Experience

  Contract Programmer
  Woodside, California, 1995–Present
  
  
• Synergistech Communications, San Mateo, CA
  Designed and implemented UNIX-hosted Web site for this recruiting firm
  • Dynamically generated complex Web pages from text files using Perl CGI scripts
  • Created fill-in forms with checkboxes, radio buttons, tables and validated fields
  • A confirmation message appeared if all of the fields passed validation; a detailed error message appeared if all of the fields did not pass validation
  • Separate emails were sent to the candidate and the recruiting firm for each job chosen; each email included a subject line, data from the appropriate fields, and the full text description associated with each job posting
  • A separate form allowed candidates to subscribe or unsubscribe to email lists for immediate notification of new contract or staff positions

• Poppe Tyson, poppe.com Division, Mountain View, CA
  Modified commercial UNIX-hosted Web site for Knight-Ridder
  • Redesigned the look and feel of faxback and search pages
  • Modified the Perl code behind the faxback page to create a shopping-cart for selected faxes
  • Wrote a Perl script that added copyright information to page footers

• DHL Airways, Redwood City, CA
  • Managed the intranet site for an $18MM IT development project
  • Redesigned the intranet site, implementing a more attractive and navigable menu system using HTML tables and JavaScript popup menus

• Whittaker Communications (formerly Hughes Communications), Santa Clara, CA
  Modified NT-hosted Web site for this communications equipment company
  • Redesigned the layout to create a more balanced visual presentation
  • Added text, hypertext links, graphics and image maps
  • Coordinated the collection of information from content providers
  • Taught content providers basic HTML skills

• Transvirtual, Berkeley, CA
  • Redesigned Web site's graphics and layout
  • Created site content including corporate backgrounder, press release, CEO bio and product literature

  Trade Show Experience

• Created a corporate presence at a wide variety of trade shows including JavaOne, the Consumer Electronics Show and the Pittsburgh Conference
  • Created sales and marketing collateral
  • Coordinated the printing and shipping of the collateral
  • Designed and staffed booths
  • Trained staff in presentation and show etiquette
  • Handled business affairs with show management
  • Made travel and lodging arrangements

  Languages

  • Familiarity with French

  Education and Professional Development

  • JavaOne, 1997 & 1999
  • Java and OO Design: An Intensive Introduction (Allen Holub), 1997
  • How to Document C and C++ Object Oriented Programs, 1996
  • Advanced Perl Programming, 1996
  • Presenting Data and Information (Edward Tufte), 1996
  • Intermediate UNIX, 1995
  • Introduction to C++, 1995
  • Introduction to PowerBuilder, 1995
  • Registered FrameMaker Trainer, 1993
  • NYNEX Experienced Trainer Workshop, 1990
  • Novell Reseller Authorization, 1989
  • Franklin and Marshall College

  Memberships

  • Society for Technical Communication
  • Software Development Forum
  • Silicon Valley Association of Software Entrepreneurs

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  Copyright 1995-2005 Bernie Cohen. All rights reserved.